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Discussion Starter · #1 ·
Since opening this forum last January, there have been TWO prominent, trustworthy, authorized Ingersoll dealers as members of this site and we still stand by both of them today. Brian and Tom are first-rate people to do business with and they will always be recommended by this forum.

However, it is no secret that there is more than one way to sell product and that fact has been with us since the invention of mail. Sears-Roebuck built its fortune by printing huge catalogs that allowed customers all across North America to select product and order it over the telephone or by mail. Thanks to Al Gore, we now have the internet :sidelaugh: and with that technology came a whole new way of selling product to the masses. This past April, this forum was the first to announce the arrival of a brand new on-line store that is run by a duly authorized Ingersoll dealership. You can find that thread here.

viewtopic.php?f=7&t=1461&hilit=on+line+store

Since that date, Bob Myers has been diligently working away at his site, adding product to it and making improvements. In truth, Bob's site doesn't really belong to him. It actually belongs to all the people out there who need that site to exist because without those people, there is no point to the site. The benchmark for the on-line Case/Ingersoll new parts business is Ed Budreo's old site that can still be found at http://casegardentractor.com.

Bob's site can be found at http://www.casegardentractorparts.com

You guys are the ones who buy the parts. You should have a say in how an on-line store is put together. I am asking all of you to first go to Ed's old site and then go to Bob's site for a thorough examination and comparison. I'm giving you a chance to tell Bob what you like about his site compared to Ed's and what you like about Ed's site compared to his. This is not the time to be shy or to mince words. If you want to "carve Bob a new one", then go for it. He's a big boy. He can take it. What matters most here is honest, forthright, constructive criticism because that's the only way that Bob can make his store into what you would like it to be. Those who say nothing have no right to whine or complain. Make your reply post simple by dividing it into two categories. 1. This is what I like about Ed's site the most. 2. This is what I like about Bob's site over Ed's.

When Ed announced that he was packing it in, there was a huge moan from the community because they felt the loss of not being able to quickly go on-line and see what certain parts looked like and most importantly, see what those parts were going to cost them. OUCH! It saved them huge amounts of time. So....... the more information that each of you give Bob, the easier it will be for Bob to shape his store to your collective liking. Bob doesn't even know that I'm doing this. We'll keep it a secret and then surprise him with it a bit later... OK?
 

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Discussion Starter · #3 ·
Thanks for asking that question.

I would like to see the replies posted right in this thread. That way other members can agree or disagree with those suggestions and hopefully those will prompt more discussion about what BUYERS desire from on-line stores.
 

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I like Ed's left side menu better, I don't have to move the page to find a sub page. Also the photo's on Ed's are cleaner.With a good "photo box" with proper background and lighting a simple fix.
P.S. I'm sure it's a work in progress, as most things are and I wish him well.
 

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I would like to see Bob get rid of the parts in a bag. The bag reflects light, washes out the picture and you cannot see the part in the bag. The gray background cammo's the part. He needs a neutral back ground like a beige color. That will mute background light and is non-reflective. Buy a cotton beige sheet, pin the top about head high on a wall and drape the bottom over a table/desk top. this gives you an area about 4' high by 3' wide with no seams. You can fit almost anything on it for photos. Next use macro mode on the camera and take picturs as close as you can get to the part while keeping the entire part in the frame. When you can't do that, crop out everything around the object you want. Always try to get the part from a side view. This will help give a 3 dimensional look to the part. Never use the flash, use the cameras setting to control how much light it gets. Always use a well lit room with indirect lighting. I write audit instructions (my day job, Quality Tec.II) complete with pictorial. I take about a million pictures a year.
 

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It looks like Hilda's daughter is for sale. :sidelaugh: :sidelaugh: :sidelaugh: :sidelaugh:

No Price, Taking offers and no more free info. Contact the broker.

This will likely be the end of this site. :thumbsup:

I'll keep ordering from Tom H or Brian in the future. :trink:
 

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Discussion Starter · #10 ·
I don't dispute what you guys say you see. I just went to Ed's site 10 seconds ago and I can still see all the familiar parts, prices and sections. Maybe it's because of cookies. I don't know. If the site is now up for sale, that's a new event that I was not aware of. I don't know why it took Ed so long to do that. Right now, the site isn't worth much compared to what it might have been worth if he sold it BEFORE he decided to call it a day.
 

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Hello all,

Thanks to those of you who posted input regarding www.casegardentractorparts.com . Goes to show that what the viewer deems important might not be obvious to the designer.

As time allows I will certainly clean up the photos. Also I think the site will probably be condensed into a home page with fewer tabs and more sub-pages. Right now we're keeping it a bit spread out until more items are added and so we can see which catagories have few parts and can be combined.

Also, I received a comment from a customer that he would like to see more shipping options to Canada. Could anyone offer any suggestions of what works there? We currently only offer UPS Standard Ground as the USPS will not accept any Canadian shipments due to the strike so that eliminates Priority Mail International. Is FedEx a viable option in that area?

Thanks again for your support, there's a little July 4th promotion this weekend.....take a look.

Bob
 

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Discussion Starter · #12 ·
myerslawnandgarden said:
Hello all,

Thanks to those of you who posted input regarding http://www.casegardentractorparts.com . Goes to show that what the viewer deems important might not be obvious to the designer.

As time allows I will certainly clean up the photos. Also I think the site will probably be condensed into a home page with fewer tabs and more sub-pages. Right now we're keeping it a bit spread out until more items are added and so we can see which catagories have few parts and can be combined.

Also, I received a comment from a customer that he would like to see more shipping options to Canada. Could anyone offer any suggestions of what works there? We currently only offer UPS Standard Ground as the USPS will not accept any Canadian shipments due to the strike so that eliminates Priority Mail International. Is FedEx a viable option in that area?

Thanks again for your support, there's a little July 4th promotion this weekend.....take a look.

Bob
Bob,

The postal workers have been legislated back to work as of last Monday. The mail is moving once again and so that should no longer be an impediment.

Shipments via USPS are often the most economical for the end-user because of the RULES.

If I sold something to a US BUYER, then that US Buyer would pay no taxes on that item until the declared value exceeded $200.00 in US funds.

But if YOU sell parts to me, then the threshold is not $200.00. It is $20.00 in Canadian funds. If the valuation is twenty bucks or less, then Canada does not charge HST (Harmonized Sales Tax) on the item. If the valuation exceeds the $20,000 Canadian valuation, the the 13% HST will be applied. If the item comes through the mail, then Canada Post is allowed to charge a flat $5.00 fee to collect whatever amount of tax is owed. It's nuts but thems the rules. It pisses us off to no end to have to pay an extra $5.00 so the government can nickel and dime us for $3.25 on a $25.00 purchase.

Canadian Buyers would be wise to buy many items from US Sellers as a single purchase because the collection fee is five bucks whether you spend $25.00 or $1000.00 plus. No as for the courier whores........I avoid them like the plague. What THEY never tell YOU, Bob..... is that THEY charge a hidden BROKERAGE FEE over and above the cost of shipping and that fee is based on the value of the item/s being cleared by them through Customs. Let's get real. It costs no more to process the paperwork for a $50,000.00 item than it does for a $50.00 item. It's all about gouging the customer on the basis of how deep the courier company thinks that customer's pockets are.

But..... any items that do not exceed the $20.00 threshold do not attract a brokerage fee by the courier companies.
 
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