Joined
·
2,546 Posts
I just received a set of new chains from tirechains.com for my loader. I ordered the chains that they indicated were correct for my tire size but when I attempted to install them today I found that they were too long and will need to be shortened considerably. I contacted the company in an attempt to return them since I didn't think it should be my responsibility to have to modify chains purported to be correct for my tires. Their response was that adjustment is "normal" and expected, basically saying suck it up. These chains are very heavy duty so it will be a PITA that I didn't expect to have to contend with and I want anyone ordering chains from them to be prepared. Coincidentally, Bob Mackie has just had a similar experience with the same vendor.
To be fair the chains appear to be good quality, the price was quite reasonable and the delivery was quick.
I was told that I could return them within 15 days unused and they would (generously) not charge me their normal 15% restocking fee but I would be responsible for the shipping each way--$40+.
To be fair the chains appear to be good quality, the price was quite reasonable and the delivery was quick.
I was told that I could return them within 15 days unused and they would (generously) not charge me their normal 15% restocking fee but I would be responsible for the shipping each way--$40+.